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KMID : 1002520140080030001
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Korean Journal of Health Service Management
2014 Volume.8 No. 3 p.1 ~ p.11
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Effects of Satisfaction Level of Doctors from Five University Hospitals on Organization Commitment Level
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Kim Jang-Mook
Han Ju-Rang
Sung Dong-Hyo
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Abstract
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The present study aimed to survey doctors working in five university hospitals about internal customer satisfaction and organization commitment level in order to identify casual relationships through structure equations. According to the analysis, organization management had the biggest impact on internal customer satisfaction level, and the sooner the factor was named personnel, leadership, job, and compensation, the bigger the impact it had on the level. The research model was generally found to be good in terms of goodness of fit, considering the value of x² calculated as 103.314, the degrees of freedom of 38, GFI 0.924, AGFT 0.868, NFI 0.888, CFI 0.925, and RMSEA 0.086. In conclusion, the internal customer satisfaction level of doctors was significantly proportionate to organization commitment by means of their general satisfaction level, while also being directly proportionate to organization commitment (p<0.05). Meanwhile, statistical significance could not be found when measuring the effects of the doctors’ basic characteristics on the levels of internal customer satisfaction and general satisfaction in hospitals.
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KEYWORD
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Internal Customer Satisfaction Level, Organization Commitment Level, Basic Characteristics, Organization Management
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